“A Time for Change”
Keynote Speaker – Ruby Newell-Legner, Speaker, Trainer and Author
Los Angeles County Arboretum and Botanic Garden
301 N. Baldwin Avenue, Arcadia, CA
Keynote Speaker – Ruby Newell-Legner discussed the importance of customer service and different techniques for achieving a high level of customer service in the parks and recreation field. Ruby Newell-Legner expanded on the customer service concepts introduced during her keynote address at two separate workshops during the breakout sessions.
Director’s Roundtable – Revisited past efforts of the collective group which included creating community through people, parks and programs; healthy parks; how to be more green and efficient; and Children’s Outdoor Bill of Rights. This year, the Director’s Roundtable decided to focus on a Healthy Partners Theme and how to become better partners with each other and other agencies.
Speaker Updates were provided by:
Patty Keating, Chief, California State Parks and Recreation
Doug Houston, Legislative Consultant, The Houston Group
Ilona Volkmann, County of Los Angeles, Regional Parks and Open Space District
Mika Yamamoto, County of Los Angeles Department of Parks and Recreation
Break-out Sessions included:
Promoting Customer Service as a Leader
Efficiencies: Short and Long Term Solutions
How to Position Yourself and Your Department for the Future
Importance and Benefits of Parks and Recreation Community Needs Assessment
National Alliance for Youth Sports
The Role of Parks and Recreation in Gang Prevention and Intervention
Importance of Nature for Children.